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Call Center Employees

Customer service representatives at call centers are frequently required to perform work that they are not paid for. This “off-the-clock” work often happens when employees are required to: (i) spend time booting-up or logging onto their computers as well as obtain access to various software programs and databases prior to the start of their paid shift; (ii) attend meetings before or after their paid shift; (iii) clock-out for short breaks lasting less than 20 minutes for resting or going to the bathroom; (iv) spend time handling calls while logged out of the companies’ timekeeping system; and (v) logging out of programs and shutting down their computers after the end of their paid shift.

It is a violation of federal and state law for call centers to refuse to pay their employees for these types of activities. Employers often wrongly assume that simply having a written policy that purports to prohibit off-the-clock work prevents them from being sued for requiring employees to work off the clock.

If you have worked as a call center employee and were required to work off-the-clock, you may be eligible to make a claim for unpaid wages. If you have any questions about this investigation or would like to discuss a potential claim, please contact us to speak with an attorney for a free and confidential consultation.

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