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VXI Global Solutions

This lawsuit seeks to recover unpaid overtime compensation for call center employees of VXI Global Solutions. The workers allege that VXI violated federal law by failing to pay them for all their work activities including, for example, time spent logging into and starting up required computer programs prior to the start of their paid shift and time spent working off-the-clock during the shift. On November 6, 2017, the judge ruled that the call center employees must pursue their rights by bringing individual arbitration proceedings against the company.

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Case Updates

Feb 2, 2017

Today, our firm along with the Nashville, TN law firm of Barrett Johnston Martin & Garrison LLC started a collective action lawsuit against VXI Global Solutions, LLC in the United States District Court in Akron, Ohio. VXI operates call centers throughout the United States. The lawsuit has been filed by one of VXI’s former call center employees and alleges that VXI fails to pay its call center employees for all of the time they spend performing work-related activities. This allegedly uncompensated time includes: time spent booting up computers and logging into various software programs and databases at the beginning of the shift; time spent in meetings during the workday; and time spent handling calls while logged out of the payroll system. The lawsuit seeks all available damages under the federal Fair Labor Standards Act. VXI denies any liability. A copy of the Complaint is available below.

May 2, 2017

Today, VXI filed an Answer denying that it violated any laws. A copy of the Answer is available below.

May 11, 2017

Today, VXI filed a motion requesting that the federal judge send this case to private arbitration and arguing that the workers are not allowed to have their claims decided by a jury in federal court. We will be opposing this motion. A copy of the Motion is available below.

Jun 4, 2017

Today, our law firm filed papers opposing VXI's motion to send this case to arbitration. A copy of our opposition can be found below.

Sep 13, 2017

We are very pleased that, as of today, 26 current/former call center employees have joined this lawsuit.

Nov 6, 2017

Today, the judge issued a ruling requiring that the legal claims alleged in this lawsuit be decided by private arbitrators in individual arbitration proceedings. A copy of the judge's Order is available below. We look forward to representing our clients in arbitration.

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